Frequently Asked Questions (FAQs)

Where is your furniture manufacturing company located?

We are located in South Africa, with our workshops and showrooms in Johannesburg and Cape Town throughout the country.

Do you offer custom furniture designs?

Yes, we do offer custom furniture design services to our clients according to their specific needs and preferences. All you nee to do is send us a picture of your inspiration and we will be able to assist you.

What materials do you use in the manufacturing process?

We use a range of high-quality materials such as solid wood, glass, metal, and upholstery fabrics to manufacture our furniture.

What makes your furniture unique?

Our furniture pieces are unique due to our highly skilled artisans who bring craftsmanship and attention to detail to each piece.

How long does it take to manufacture a custom-designed furniture piece?

The manufacturing time depends on the complexity and scale of the project, but generally, it takes around 14 to 20 days.

Do you provide warranty on your furniture?

Yes, we provide a warranty for all of our furniture pieces. The warranty covers any defects in the manufacturing process and provides repair coverage.

Do you offer delivery and installation services?

Yes, we offer delivery and installation services, depending on the location of the client at an additional cost.

What is your price range?

Our pricing varies depending on the materials, design complexity, and size of the furniture piece. However, we cater to a wide range of budgets, with our pricing starting from affordable to high-end luxury.

Do you offer payment plans or financing options?

Yes, we do offer payment plans and financing options to make purchasing our furniture pieces more accessible to our clients. We do have 65 percent upfront and the rest once we done before delivery and 6 months lay by.

Do you offer furniture repairs and restoration services?

Yes, we offer furniture repair and restoration services to bring your old or damaged furniture back to its original condition. You send us pictures or videos and whether you would like to keep or change the design and we send you fabric samples.

How long does furniture repair take?

The time for furniture repair depends on the extent of the damage and the required restorations, but generally, it takes between 14-20 days.

How do I schedule furniture repair services?

You can schedule furniture repair services by reaching out to us through our phone number or email.

What types of restoration services do you offer?

We offer a wide range of restoration services, such as furniture re-upholstery, refinishing, and retaining.

Do you provide cleaning and maintenance tips for your furniture?

Yes, we provide our clients with guidelines on how to properly care for and maintain their furniture pieces to ensure longevity.

What types of furniture do you repair?

We repair all types of furniture, such as chairs, sofas, tables, dressers, and cabinets.

Can furniture be repaired if it has been water or fire damaged?

Yes, in most cases, fire or water-damaged furniture can be repaired or restored depending on the extent of the damage.

Do you provide a free consultation for furniture repair?

Yes, we provide a free consultation where our team can assess the damage and provide a quote for the repair work.

How can I get in touch with your customer service team?

You can reach out to our customer service team through our phone number, email, or WhatsApp.

What is your customer satisfaction rate?

Our customer satisfaction rate is very high, and we strive to maintain a reputation for providing excellent service and quality furniture pieces.